policies
disclaimer:
all of our products are handmade so they may vary slightly in look, size and pattern placement!
processing time:
current processing time is 1-5 business days! from the date the order was placed to the date its
shipped!
shipping:
you will receive an email notification with tracking
info once your order has been shipped! we currently ship worldwide and shipping
cost and time will depend on the selection made at checkout!
note: please keep in mind that once the package is dropped off at the post office, we unfortunately have no control over the timing and delivery of the
package.
returns:
we unfortunately do not accept returns because every product is made to order. please make sure to measure your pup's neck and double-check your order before placing it. if you receive your item damaged, please reach out to us within 24 hours of receiving.